Esper assisted Bobly by meeting all the requirements and more in just those three days! Esper offered Bobly the following solution.
Zero Touch Provisioning of
Alerts when Kiosks lose
Remote viewer and remote
control of deployed Kiosks
1. Esper tackled the challenge by rolling out its device management solution and providing seamless and secure “zero-touch” provisioning to all Bobly kiosk devices. This meant, now Bobly could efficiently debug all field failures without painstakingly handling each device onsite.
2. Esper’s device management solution enabled Bobly to correlate interactions happening on a particular kiosk to the Kiosk ID. If data showed that a particular device at the front of the store was not performing well the store manager could determine exactly how to improve the results.
3. What’s more, other issues like a manual restart after a power loss, low battery, bugs in the system, could be easily addressed using Esper’s rich set of remote control features
4. Finally, if Bobly needed to change customer surveys over time, or needed to make changes to the “web app” seamless and securely, no problem! With Esper’s Dashboard, updates on the application can be rolled out to all devices with a click of a button.
Through a quick-hitting strategy, using Esper Enhanced Android, Bobly averted a major crisis. With Esper offering secure and seamless provisioning, remote debugging, and Kiosk ID matching, Bobly’s feedback devices were shipped directly to retail stores, completely equipped and ready to convert visitors into customers!
If you have a requirement for a similar solution, talk to us at esper.io or mail us at firstname.lastname@example.org