Rugged Device Management and Hardware Guidance

Choosing a rugged device isn’t as straightforward as choosing another device type because it’s really a sub-category. Do you need a smartphone or a rugged smartphone? A tablet or a rugged tablet? Is putting a “regular” device in a ruggedized case an option? Whether you’re looking for a rugged Android option or need to figure out if an iPad in a bulky case is the better choice, you’re in the right place.

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Choosing the right rugged devicesManaging my rugged devices

Choosing the right rugged devices

Rugged devices for business use cases 

Rugged devices are the more durable and reliable version of the devices you already know, like smartphones, tablets, and laptops. They’re what Superman is to Clark Kent, if you will. Sure, a regular device is great, but a rugged device has water resistance, drop protection, and the ability to endure extreme temperatures. This extra toughness makes them invaluable in industries such as construction, manufacturing, and emergency response, where consistent communication and equipment resilience are non-negotiable.

Like all things, rugged devices have some drawbacks. Their specialized designs and advanced features can mean higher price tags, which can affect your bottom line (but can often be recouped through device longevity). They can also have bulky and heavier designs, making the user experience less seamless and efficient. Plus, due to their specialized nature, rugged devices may trail behind their mainstream counterparts in terms of software capabilities. You’re getting more of a steady workhorse than a flashy Triple Crown winner.

Tablets

Pros
Incredibly versatile
Infinitely portable
Very cost-effective
Cons
May need extra peripherals to do everything needed
Smaller devices are easier to misplace or are often theft risks

Kiosks

Pros
Highly effective for single-use applications where a tablet won’t cut it
Purpose-driven
Cons
Difficult to repurpose
Expensive

Smartphones

Pros
Wide variety of hardware choices
Small, portable form factor
Rugged options
Cons
Easily lost, stolen, or damaged (for non-rugged)
May require more peripherals for full functionality

Are Rugged Devices Right for Your Business?

When you’re considering going rugged, you’ve got options. Do you go full rugged, disguise a consumer-grade device in a rugged case, or just let the device be itself? Here’s a quick rundown of what each option is best for to help you decide. And don’t worry, if you’ve ever had to answer the question, “Mild, medium, or spicy?” you’re fully prepared for this.

Advantages

  • It’s smaller:
    mPOS can be a smartphone, a tablet, or a standalone unit based on a smartphone form factor. Any of these are more compact than a big, bulky POS system.
  • Portability:
    ‍    Going to trade shows where you plan on selling goods? Take your mPOS. Want to set up shop on the sidewalk because it’s a nice day? Your mPOS has your back. Decide to close up your restaurant and buy a food truck instead? You won’t need to change your POS system.
  • It’s easy to use:
    ‍    You can use your smartphone, right? Then you can use an mPOS. In many cases, it’s just an app that runs on the device (though dedicated mPOS devices also exist!), so it’s intuitive. Plus, you won’t have to manage it yourself since the mPOS service provider will almost certainly have robust support options.
  • It’s secure:
    ‍    mPOS is more secure than a traditional POS system because it’s completely cloud-based. That means none of the data — credit card or customer information, for example — is stored locally. For a deeper look at mPOS security, check out this whitepaper.
  • It’s automated:
    ‍    No need to manually generate revenue reports, manage bank accounts, or the like. It’s all seamless and simple with an mPOS system.
  • Customers love it (and so will you):
    ‍    At this point, customers are very used to mPOS systems and many likely prefer it overall. With many mPOS systems, the customer’s email address and phone number are attached to their credit card, which makes digital receipts, returns, and customer history dead simple.

Disadvantages

  • Portable = breakable:
    Have you ever dropped an old-school POS and broken it? Probably not, because it’s largely stationary. An mPOS though? Drops happen. Better get a ruggedized case.
  • High cost to replace:
    ‍    What happens when you break that high-dollar mPOS tablet? You have to replace it. That can be costly depending on which model you’re using. While traditional POS systems are more expensive, they’re also far less likely to get damaged, making replacement cost more of a consideration for an mPOS system.
  • Support lifetime:
    There are plenty of old-school POS systems still in use today, but mPOS systems won’t have the same lifecycle. They’re not designed to stay in service indefinitely and have limited support lifetimes, so they’ll have to be replaced regularly for cybersecurity purposes.

Rugged devices are best for:

  • Durability:
    Rugged devices have the durability you wish hard shell tacos did.  While hard shell tacos can’t even be held without falling apart, rugged devices are purpose-built to withstand the harshest conditions, such as extreme temps, moisture, dust, and potential drops, in the toughest environments, like construction sites, manufacturing floors, and outdoor fieldwork.
  • Lower TCO in the long term:
    ‍    Rugged devices are often more expensive at first, but their durability can mean savings in the long run thanks to their reduced risk of damage and longer lifespans. It’s like a horror movie in reverse. The jump scare is up front, then it’s smooth sailing.
  • Extended battery life:
    ‍    If a device goes down and no one is around to see it, does it really go down? Yes, yes it does. That’s why rugged devices often come with a longer battery life so they can operate for extended periods in remote places where charging isn’t easily accessible. 

Consumer-grade devices in a rugged case are best for

  • Cost savings:
    ‍    There are cost savings to be reaped here, both in the short and long term. A rugged case is less expensive than a rugged device, making it cheaper up front, and the added protection makes the device more durable than an uncased device, reducing maintenance and replacement expenses.
  • Support lifetime:
    ‍    There are plenty of old-school POS systems still in use today, but mPOS systems won’t have the same lifecycle. They’re not designed to stay in service indefinitely and have limited support lifetimes, so they’ll have to be replaced regularly for cybersecurity purposes.

Consumer-grade devices are best for 

  • Lower initial costs:
    Consumer-grade devices tend to be a more budget-friendly choice. This is great for those with smaller spending power, but be aware the cost of damage or replacement could be greater in the long run.
  • Ease of use:
    ‍    No bulky or heavy cases here, just slim and lightweight devices. The user experience can be more mobile and carefree— unless, of course, you drop it.
  • Future-proofing:
    ‍    Consumer-grade devices are the favorite child in the device world. They bask in constant attention, enjoying frequent updates that keep them at the cutting edge of functionality and ahead of their rugged counterparts. 

Are Rugged Devices Right for Your Business?

When you’re considering going rugged, you’ve got options. Do you go full rugged, disguise a consumer-grade device in a rugged case, or just let the device be itself? Here’s a quick rundown of what each option is best for to help you decide. And don’t worry, if you’ve ever had to answer the question, “Mild, medium, or spicy?” you’re fully prepared for this.

Advantages

  • It’s smaller:
    mPOS can be a smartphone, a tablet, or a standalone unit based on a smartphone form factor. Any of these are more compact than a big, bulky POS system.
  • Portability:
    ‍    Going to trade shows where you plan on selling goods? Take your mPOS. Want to set up shop on the sidewalk because it’s a nice day? Your mPOS has your back. Decide to close up your restaurant and buy a food truck instead? You won’t need to change your POS system.
  • It’s easy to use:
    ‍    You can use your smartphone, right? Then you can use an mPOS. In many cases, it’s just an app that runs on the device (though dedicated mPOS devices also exist!), so it’s intuitive. Plus, you won’t have to manage it yourself since the mPOS service provider will almost certainly have robust support options.
  • It’s secure:
    ‍    mPOS is more secure than a traditional POS system because it’s completely cloud-based. That means none of the data — credit card or customer information, for example — is stored locally. For a deeper look at mPOS security, check out this whitepaper.
  • It’s automated:
    ‍    No need to manually generate revenue reports, manage bank accounts, or the like. It’s all seamless and simple with an mPOS system.
  • Customers love it (and so will you):
    ‍    At this point, customers are very used to mPOS systems and many likely prefer it overall. With many mPOS systems, the customer’s email address and phone number are attached to their credit card, which makes digital receipts, returns, and customer history dead simple.

Disadvantages

  • Portable = breakable:
    Have you ever dropped an old-school POS and broken it? Probably not, because it’s largely stationary. An mPOS though? Drops happen. Better get a ruggedized case.
  • High cost to replace:
    ‍    What happens when you break that high-dollar mPOS tablet? You have to replace it. That can be costly depending on which model you’re using. While traditional POS systems are more expensive, they’re also far less likely to get damaged, making replacement cost more of a consideration for an mPOS system.
  • Support lifetime:
    There are plenty of old-school POS systems still in use today, but mPOS systems won’t have the same lifecycle. They’re not designed to stay in service indefinitely and have limited support lifetimes, so they’ll have to be replaced regularly for cybersecurity purposes.

Rugged devices are best for:

  • Durability:
    Rugged devices have the durability you wish hard shell tacos did.  While hard shell tacos can’t even be held without falling apart, rugged devices are purpose-built to withstand the harshest conditions, such as extreme temps, moisture, dust, and potential drops, in the toughest environments, like construction sites, manufacturing floors, and outdoor fieldwork.
  • Lower TCO in the long term:
    ‍    Rugged devices are often more expensive at first, but their durability can mean savings in the long run thanks to their reduced risk of damage and longer lifespans. It’s like a horror movie in reverse. The jump scare is up front, then it’s smooth sailing.
  • Extended battery life:
    ‍    If a device goes down and no one is around to see it, does it really go down? Yes, yes it does. That’s why rugged devices often come with a longer battery life so they can operate for extended periods in remote places where charging isn’t easily accessible. 

Consumer-grade devices in a rugged case are best for

  • Cost savings:
    ‍    There are cost savings to be reaped here, both in the short and long term. A rugged case is less expensive than a rugged device, making it cheaper up front, and the added protection makes the device more durable than an uncased device, reducing maintenance and replacement expenses.
  • Support lifetime:
    ‍    There are plenty of old-school POS systems still in use today, but mPOS systems won’t have the same lifecycle. They’re not designed to stay in service indefinitely and have limited support lifetimes, so they’ll have to be replaced regularly for cybersecurity purposes.

Consumer-grade devices are best for 

  • Lower initial costs:
    Consumer-grade devices tend to be a more budget-friendly choice. This is great for those with smaller spending power, but be aware the cost of damage or replacement could be greater in the long run.
  • Ease of use:
    ‍    No bulky or heavy cases here, just slim and lightweight devices. The user experience can be more mobile and carefree— unless, of course, you drop it.
  • Future-proofing:
    ‍    Consumer-grade devices are the favorite child in the device world. They bask in constant attention, enjoying frequent updates that keep them at the cutting edge of functionality and ahead of their rugged counterparts. 

Tablets

Usage and portability
Tablets offer the ideal balance between functionality and portability. Their larger screens make it easier to view and use content and apps while still allowing staff to be agile.
Ideal applications
Due to their larger screens, tablets are often preferred for applications that require precise input via a stylus or touch, such as design, healthcare, or fieldwork.
Communication
Users can effectively use tablets for emails, messaging, and video conferencing. Voice calls may be less convenient due to their larger size.
Cost
Tablets offer a cost-effective alternative to smartphones. Quality tablets are often significantly more affordable than flagship smartphones with similar features. This makes tablets a smart way to cut expenses, particularly if you don't need cellular connectivity.
‍

Smartphones

Usage and portability
Smartphones are the most portable devices out there, making them great for on-the-go communication and quick access to information. Their small screens and limited functionality could make them less suitable for certain business tasks.
Ideal applications
Smartphones are better for applications that require mobility, augmented/virtual reality, or mobile payments.
Communication
Smartphones are perfect for efficient communication methods such as voice calls, text messages, emails, and video calls.
Cost
‍Small in size, potentially big in price. Smartphones can get pretty expensive thanks to their compact design and premium features like advanced cameras and facial recognition. These factors drive up production costs and result in higher price tags compared to tablets in many cases.

Smartphones

Usage and portability
Smartphones are the most portable devices out there, making them great for on-the-go communication and quick access to information. Their small screens and limited functionality could make them less suitable for certain business tasks.
Ideal applications
Smartphones are better for applications that require mobility, augmented/virtual reality, or mobile payments.
Communication
Smartphones are perfect for efficient communication methods such as voice calls, text messages, emails, and video calls.
Cost
Small in size, big in price. Smartphones can get pretty expensive thanks to their compact design and premium features like advanced cameras and facial recognition. These factors drive up production costs and result in higher price tags compared to tablets.

Tablets

Usage and portability
Tablets offer the ideal balance between functionality and portability. Their larger screens make it easier to view and use content and apps while still allowing staff be agile.
Ideal applications
Due to their larger screens, tablets are often preferred for applications that require precise input via a stylus or touch, such as design, healthcare, or fieldwork.
Communication
Users can effectively use tablets for emails, messaging, and video conferencing. Voice calls may be less convenient due to their larger size.
Cost
Tablets offer a cost-effective alternative to smartphones. Quality tablets are often significantly more affordable than flagship smartphones with similar features. This makes tablets a smart way to cut expenses, particularly if you don’t need cellular connectivity.

Shopping Considerations for Rugged Devices

If you’re feeling drained from shopping for your ideal rugged devices, you’re in the right place. Read these considerations and then listen for the device that sings, “Hello, it’s me you’re looking for!”

Customization level

Make sure your device offers customization options to meet your specific business needs. Build your masterpiece — add a barcode scanner, RFID readers, or some specialized connectors if you like. You should feel as innovative as Michelangelo — the Renaissance guy, not the Ninja Turtle.

Ease of use

Contrary to what your mom told you, what’s on the outside sometimes counts. And this is one of those times. User-friendliness and ergonomic design should not be overlooked, especially for devices handled over extended periods or in emergency services where user efficiency is paramount.

Durability

Prioritize devices with a high IP rating, indicating their resistance to dust and water. And check for compliance with MIL-STD-810G standards to ensure the device meets durability and performance criteria for rugged equipment. It's crucial to invest in rugged devices that will endure, saving both money and time.

Security

Thinking about security every day keeps breaches at bay. Well, not fully. You also need features like encryption, remote wipe, passcode enforcement, and secure app distribution to protect your sensitive data.

Adaptability

To maximize your investment, look for that chameleon energy — devices that can easily adapt to future advancements and upgrades. Switching out devices can be expensive, time-consuming, and a logistical nightmare.

Budget

Expand your thinking beyond price per unit. Factor in routine maintenance, troubleshooting, and other lifetime costs to determine the actual cost of what you’re buying. Otherwise, you’re in for some not so fun surprises.

Need More Guidance? Esper Can Help.

Our hardware experts make finding the right hardware easy! Esper has guided thousands of customers to develop efficient, scalable device fleets that meet their needs. With our robust partner catalog and vast hardware support we can always find a solution.

Supported hardware catalog

Our platform supports 1,400+ devices, both off-the-shelf and custom. AOSP, GMS, and beyond.
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Off the shelf or full custom? You have the freedom to choose what’s right for
your business.
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Partner ecosystem

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Managing My Rugged Devices

Management considerations for company-owned rugged devices

Now that you’ve got your rugged devices, it’s time to manage them. An MDM (Mobile Device Management) solution is a great tool to monitor and protect your rugged devices, but there isn’t a cookie cutter solution out there. Here’s what to consider while you’re shopping around:

‍

Scalability

Leave the pessimistic thinking at home — your future is bright. Make sure your MDM doesn’t keep you back. However you’re growing or changing your fleet, your MDM should be able to follow suit.

Control over updates

Got control issues? Good. You need full control over your own firmware image to help avoid security vulnerabilities, compliance issues, and costly downtime. Make sure your MDM gives you this.

Security

Your device security should mirror your device’s rugged spirit. Your MDM should fortify your hardware with a strong kiosk mode to avoid unauthorized use and offer dynamic geofencing so your devices stay precisely where they belong.

Remote control

Not having remote control of your devices is like tying a conductor's hands behind their back. Nobody’s attending that symphony. Look for an MDM with real-time device vitals, remote troubleshooting, and remote reboot to keep your orchestra running smoothly.

Provisioning method

Provisioning a device doesn’t have to be a 100-page adventure, and it shouldn’t be when your devices are mission-critical. Find an MDM that lets you speed up this process so your devices get up and running fast.

Compliance

There are certain things that are just necessary in life. Water keeps you alive, gravity keeps you on the Earth, and meeting compliance policies keeps you out of jail. Our advice for a good life: Drink water, obey gravity, and find an MDM that keeps you compliant.

Next-Gen Device Management for Company-Owned Rugged Devices

At Esper, we love user friendliness and automation. In fact, we’ve made it our whole personality. Provisioning and software updates? Done in a few clicks. Remote control? Built it right into the console. Kiosk mode? As tough as the rugged device it’s on. All you’ll find here is efficiency and simplicity so your devices can tackle the most demanding use cases while you feel like a true superhero. A batmobile isn’t included here, but we won’t stop you from wearing the suit.
CONTROL
EFFECIENCY
SECURITY

Streamlined device grouping

Easily group devices to improve organization and manage all your devices from a single console.

Update at will

Test updates on a single device, then stage rollouts to groups based on custom rules.

Enhanced visibility

Monitor device vitals like status, health, and usage at a glance. Set custom alerts for automated monitoring.

Device kitting made simple

Your IT teams can deploy dozens of devices in minutes instead of hours. Maybe even go home early.

Avoid expensive onsite visits

View and control devices, troubleshoot issues, or generate a debugging report. From anywhere.

Streamlined software delivery

Ensure devices boot up with the most current OS version and settings. No matter what.

Eliminate device tampering

Lock devices down with hardened kiosk mode so users only access what you want.

Protect system integrity

Control when apps get added, updated, and removed — on the fly, at any time. As often as you need.

Keep devices from disappearing

Track devices in real-time and set up a virtual geofence to protect your assets.
Try Esper for 30 Days

Elevated Device Management

Esper ensures the performance of rugged devices for first responders 

Esper’s software is integral to our ability to roll out the rugged headless SD7 in large-scale deployments with enterprise and public safety customers and remotely update the devices. Esper does the heavy lifting of device security, fleet management, and software updates behind the scenes so first responders can focus on the job at hand.

‍

Marc Seelenfreund
Marc Seelenfreund
CEO of Siyata Mobile

Total device control minimizes risk for trucking company

I’m putting tablets into 80,000 pound 18 wheelers that are out on the highway. One of my biggest fears is that a driver is going to be watching videos or playing games while driving in my equipment. I needed a way to lock my device down so only company approved applications were being used. Esper gives me the control to do that.

‍

Dan Locke
Dan Locke
Director of Safety & Compliance at Summit Trucking
Read the case study

Flipping x86 devices to Android enables a rugged computing OEM to reduce TCO by 30%

Esper Foundation works. No one else does it successfully today. Esper’s engineering staff made it easy to put Android on any x86 device. Out of the box, Foundation worked extremely well, requiring only some minor fine-tuning. Pushing out Foundation OTA made it so easy to deploy and update.

Jason Joiner
Jason Joiner
Field Application Engineer at JLT
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The State of Device Management 2024
Staying a step ahead of the pack comes naturally to you. If you’re looking for the inside track to understanding how forward-thinking businesses are prepping for the next generation of mission-critical device use cases, this is it. The State of Device Management Report is the key to understanding the evolution of device management for the next generation of hardware. With these insights, you’ll be ready to take on what comes next — regardless of where you are right now.
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From point-of-sale systems to employee tablets, devices power critical operations, drive customer experiences, and enable remote workforces. And, as businesses expand, so does the complexity of their device fleets. Many organizations now operate mixed fleets, combining iOS and Android devices to meet diverse operational requirements.

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