Esper Support & Services

When it comes to creating exceptional device experiences, nobody knows more than Esper. That’s because devices are in Esper’s DNA.

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Customized Guidance and Expertise To Meet Your Unique Needs

At Esper, we love a device challenge. Whether you’re launching a new product or migrating an existing fleet, Esper Professional Services help accelerate your time to value. Our expertise from chip to cloud can help you make the right decisions, navigate obstacles, and increase your operational efficiency.

When your devices are mission critical, they need to just work. We help make that a reality.

Esper Support and Services

Features

Standard

Plus

Ultimate

Technical Support

9 x 5 technical support

24 x 7 technical support

Response SLAs

Standard

Sev 1: 2 hr response time
Sev 2: 12 hr response time
Sev 3: 24 hr response time
Sev 4: 48 hr response time

Enhanced

‍Sev 1: 30 min response time. Updates every 2 hours. Round the clock work until resolved.
Sev 2: 1 hr response time. Daily updates. Continuous work during business hours.
Sev 3: 4 hr response time
Sev 4: 24 hr response time

Fast Start Onboarding

Best Practices Guidance

1:Many Training Sessions

Assigned Technical Implementation Manager

During onboarding

Custom Web Application Support (build and maintenance)

Ongoing design and fleet scaling consultation (including but not limited to training, migration, configuration, and architecture design)

Esper Lab Device Validation Testing

Integration of Custom Test Cases into Release Process

Quarterly Business Reviews

Bi-Directional Change Managerment

Dedicated Slack Channel

Esper Device Lab Testing

Customers Worldwide Are Delivering Exceptional Device Experiences With the Help of Esper’s Expertise

"The customer support is outstanding. I’ve never seen so much willingness to help someone succeed with what they are doing."

Customer Review

On G2

Guide

Need to Build a Device Fleet? Here’s Where to Start.

Building a device fleet from scratch can be challenging. We get that, and we’re here to help. With these resources, you’ll go from “I’m not sure where to start” to “I know exactly what to do” — and every step in between — in no time.

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Lastest Blog

The Not-So-Hidden Costs of Device Management Tool Sprawl

Device management tool sprawl drives higher IT costs, slower growth, and fragmented operations. Learn how multi-OS fleets amplify risk—and how to assess it.

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Whitepaper

TCO Considerations for Dedicated Device Management vs. Traditional MDM Solutions

The total cost of ownership (TCO) is a comprehensive calculation of the full lifecycle of using a product or service, including both capital costs (CapEx) and operational costs (OpEx). The TCO analysis and formula in the whitepaper will help you make smarter decisions on reducing costs and maximizing value.

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