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When your devices are what connect you to your customers, you can’t afford to mismanage them. Use this guide to understand how to create and execute a smooth operational model with your customer experience in mind.
To meet the growing demand for digital ordering, most restaurants, from fine dining establishments to quick-service restaurants, have transitioned to digital experiences such as online ordering, delivery, and digital self-serve to increase revenue and build customer loyalty among users who expect a digital-first experience.
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Most MDMs are built to accommodate smartphones and tablets, but far fewer offer compatibility with mPoS, kiosks, ruggedized devices, smart fitness equipment, and telehealth devices. A smart approach to hardware procurement is key to mobile security, and this process should involve learning whether devices are compatible with your MDM.
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Our advice: To design an optimal operational flow you’ll need to think through all your peripheral devices. Your retail device might have a credit card reader, printer, cash drawer, etc. These play an important part in how you stage and roll out your devices.
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