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Say goodbye to onsite visits with remote viewer and control for iOS and Android
Problems happen. How you respond to them makes all the difference. When it comes to your devices, you have a choice: travel across the country (or across town) to fix issues or solve them from anywhere. With Esper’s Remote Viewer for iOS and Remote Control for Android, that choice is a no-brainer — access your entire fleet effortlessly from anywhere, anytime.
Reducing downtime doesn’t just save time — it saves money. Every minute your devices stay operational translates into higher productivity and lower support costs. With the right tools in your back pocket to remotely access, troubleshoot, and control your devices, you slash downtime or even eliminate it entirely. Look at you, saving the day without leaving your desk.
Onsite troubleshooting is expensive and inefficient. Most organizations can’t afford support staff at every location, which means costly travel expenses and extended downtime when devices go down. With Esper’s Remote Viewer for iOS and Remote Control for Android, you can access and fix any device in your fleet — from point of sale systems to digital kiosks and onsite tablets — all without leaving your desk.
The result? Faster troubleshooting, seamless fixes, less downtime, happier customers, and more coffee breaks. For everyone.
Higher productivity: Get more done faster by performing tasks remotely instead of traveling to a device’s location.
Reduced support costs: Since you don’t need physical access to a device you can eliminate the costs of manual intervention like truck rolls and shipping devices.
No costly downtime: Problems happen quickly, and with remote tools like viewer and control, solutions can too. Fix issues in real-time so your devices get back up and running fast.
Remote access and control of your devices is a game changer, plain and simple. Full visibility into your devices, the ability to recreate problems, and troubleshooting from anywhere is operational efficiency at its best.
Remote viewing devices through the console makes troubleshooting or assisting users possible without needing a 3rd party subscription. Support for kiosks and those with multiple apps, plus the ability to provide access to select device settings, ensure users have access to everything they need to utilize the device more completely without sacrificing security.
We implemented Esper Remote Management Software and it has transformed our device management. The user-friendly interface, real-time monitoring, and remote troubleshooting capabilities have been a time-saver for our IT team. Esper's security features ensure our devices and data are always protected. We highly recommend it.
Remote control allows you to see and control a device without physical access. We’re talking full control from anywhere — if you can do it in person, you can do it remotely. For example, if you’re trying to replicate an issue, you can recreate the steps to see what happens. You can also use remote control to transfer files to and from the device, record the screen, retrieve logs, and more.
Troubleshooting is the primary use-case for remote control on dedicated devices. Instead of sending someone into the field to fix a buggy device, remote control allows you to do it from the any computer. This increases efficiency, reduces IT costs, and streamlines the troubleshooting process.
Remote device management is a way to remotely control devices through MDM software as if they were in front of you. You’ll see what’s happening on the screen and be able to interact with touch elements, change settings, and more.
Yes. With the right MDM software, remote control is possible on tablets from multiple manufacturers, including Samsung.
Yes. With a proper MDM solution, you can remote access devices, including tablets, smartphones, and more.
By leveraging the right MDM tools, you can remotely control your phone, tablets, and other Android devices.
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